Swedish startup Ingrid secures €21M for revolutionizing last-mile delivery

Frustrated with the unpredictable and often inconvenient world of online shopping deliveries? A Swedish startup called Ingrid, headquartered in Stockholm, aims to change that. Ingrid aims to revolutionize the “last mile” of e-commerce—the often-complicated final step of getting your purchases from the retailer’s warehouse to your doorstep.

Ingrid’s innovative approach leverages data science and fresh thinking about the future of delivery to create a smoother and more empowering experience for both online shoppers and retailers.

Delivery is the biggest unsolved puzzle

Piotr Zaleski, CEO of Ingrid

Streamlining Deliveries and Empowering Shoppers

Delivery is a big challenge for e-commerce businesses, according to Ingrid’s CEO, Piotr Zaleski. Ingrid offers a platform that simplifies the entire delivery process.

Here’s how it works: Ingrid uses an Application Programming Interface (API) to connect seamlessly with a retailer’s existing purchasing platform. This allows shoppers to receive instant and accurate quotes for shipping costs upfront. This transparency eliminates surprises at checkout and makes the entire online shopping experience more efficient.

But Ingrid doesn’t stop there. Understanding that delivery preferences are individual, Ingrid partners with a wide network of different delivery providers. This gives shoppers the freedom to choose the service that best suits their needs, whether it’s prioritizing speed, cost-effectiveness, or a convenient pick-up location. This level of choice empowers consumers and ultimately leads to a more satisfying shopping experience.

Simplifying Returns and Building Brand Trust

Returns are another area where Ingrid is making waves. By acquiring Turnr, a company specializing in returns management, Ingrid has integrated a seamless returns process into its platform. This simplifies returns for both retailers and consumers, saving everyone time and hassle.

The name “Ingrid” itself reflects the company’s commitment to building positive connections with customers in the Nordic region. The name evokes a sense of trust and friendliness, which serves as a strong foundation for future brand growth and expansion.

Standing Out in a Crowded Market

The landscape of delivery management platforms is already quite competitive. So, how does Ingrid differentiate itself?

Two key factors contribute to Ingrid’s success: its strong regional presence and its commitment to using cutting-edge data science. With a presence in over 180 countries and a proven track record of handling over 130 million orders, Ingrid demonstrates a deep understanding of the complexities of global e-commerce delivery.

Ingrid uses data science to optimize delivery processes and create customized solutions for retailers and consumers. This approach keeps Ingrid ahead in the world of online shopping.

In conclusion, Ingrid is a breath of fresh air in the world of e-commerce deliveries. By focusing on transparency, flexibility, and a seamless customer experience, Ingrid is well-positioned to revolutionize the last mile of online shopping, making it faster, easier, and more enjoyable for everyone involved.